Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

During high order volume periods, processing times may take slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Australia: 7–12 business days

United States & Canada: 7–15 business days

United Kingdom & Europe: 7–15 business days

Rest of World: 10–20 business days

Delivery times are estimates and may vary depending on your location.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information usually becomes active within 24–72 hours after shipment.

Shipping Delays

Occasionally delivery may take longer than expected due to:

customs inspections

courier delays

weather conditions

peak shipping seasons

Furlee Paws is not responsible for delays caused by shipping carriers or customs.

Incorrect Shipping Information

Please ensure all shipping information is correct before placing your order.

Furlee Paws is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages

Furlee Paws is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

If your tracking shows delivered but you have not received your package, please contact the shipping carrier.

Damaged Items

If your order arrives damaged, please contact us immediately at:

novasqin@gmail.com

Please include:

your order number

photos of the damaged item

photos of the packaging

We will work with you to resolve the issue.

Contact Us

If you have any questions about shipping, please contact us at:

Furlee Paws
Sunshine Coast, Queensland, Australia
Email: hello@furleepaws.com.au